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Return Policy

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If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at bakhit@kitroomstore.com and our team will advise you how to proceed. Please note that Kitroom Store will not accept liability for any returns shipping costs incurred which our Customer Services team have not previously agreed to cover.

How do I return or exchange an item?

  1.  Wrap the item(s) securely in a suitable envelope or packet
  2. Complete and enclose the returns form below including your order number and the reason for the return
  3. Return your item to the below address along with your original invoice via a tracked service. If you do not have your original delivery invoice, please include a cover letter with:
  • Your order number
  • Your name, email address and billing address
  •  Details of how you want your return to be processed.
  •  Details of any fault or issue

Lot F104B, First Floor,
Centrepoint. No. 3, Lebuh Bandar Utama,
Bandar Utama, 47800 Petaling Jaya
Malaysia

Please note: for your protection we recommend that you use a tracked delivery service as we cannot be held responsible for goods not received.

Please allow up to 14 working days for your refund or exchange to be processed.

 

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